CRM 365

Customer relationship management (CRM) 365 is a Web & Mobile platform based application that seeks to improve customer satisfaction, loyalty, and profitability by acquiring, developing, and maintaining effective customer relationships and interactions with stakeholders. Numerous researches on CRM have made significant progress in several areas such as telecommunications, banking, and manufacturing, but research specific to the healthcare environment is very limited. This systematic review aims to categorize summaries, synthesize, and appraise the research on CRM in the healthcare environment, considering the absence of a coherent and comprehensive scholarship of disparate data on CRM.

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Pharmaceutical Industry Profitability

OSDA 365 helps Pharma companies in managing sales, control operations, and follow health industry regulations. It's extremely simple, intuitive software that helps users with pre-call planning, capturing and recording transactions, and analyzing their daily sales activity.

OSDA 365 brings together customer data, compliant content, and multichannel engagement for the Pharmaceutical companies to deliver the exposure for healthcare professionals and enable them to collaborate in real-time and up-lift the sales results, and increases customer outreach. Appicoders offers a vertical solution that enables pharmaceutical and life science companies to automate industry-specific business processes and improve customer experience. Appicoders low-code CRM platform automate processes and increase revenues by empowering Pharmaceutical industry field force with tools for cycle activities like planning, marketing, sales, and comprehensive analytics.


  • Easy Access to range of products
  • Home Delivery Convenience
  • Better Prices
  • More Variety
  • Fewer Expenses
  • Price Comparisons
  • No Crowds
  • Delivery Setup
  • Community Awareness Updates
  • Auto Reminders
  • Memorable customer experience
  • Wide range of offers and promotions
  • Provision for feedback


  • User friendly Mobile App
  • Self – Ordering Provisions
  • Ease of access at finger tips
  • Pharmacies would have access to the prescriptions and would be able response in the reduced time
  • Higher average order value
  • Shop keepers will
    • Avail additional discounts and offers
    • Have enhanced Availability of the Products
    • No need to wait for order bookers
    • Avail new offers and promo codes
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While the crm (customer relationship management) needs of hospitals are very different from those of commercial enterprises and other types of nonprofit organizations, healthcare crm systems are being adopted by hospitals to address a variety of business needs. A Hospital management system is a computer system that helps manage the information related to health care and aids in the job completion of health care providers effectively. They manage the data related to all departments of healthcare such as,

    Hospital Management Solution

  • Community Connectivity
  • Ambulance service
  • In-patient Services
  • Revenue Cycle Management
  • Clinical
  • Financial
  • Operation Theater
  • Pharmaceutical

Admin Panel

  • Web Admin have a provision of the dashboard where he can have an overview of the app functioning with the all functionalities depicted at one place.
  • Ability to view upcoming reminders, alerts, notifications, progress update and more on the dashboard.
  • Reports can be generated within the admin panel in a tabular or statistical form (such as graphs or pie-charts) in order to monitor and track the sales and distribution of the products.
  • Managers/admins can generate reports with detailed information, speeding up decision making.
  • Sales Reps can generate the progress update in the form of the charts.
  • Admin can be able to send push notifications to sales reps.
  • Super admin can add users and define different hierarchal user roles for instance sales managers, area managers, regional managers and more.
  • Admin can have provision to upload sales data from Excel, CSV formats into the web and users can an option to generate reports in pre-defined tabular and graphical reports as per the business needs (reporting formats) will be made available to you).
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